Asbestos Removal and Survey Services

Your Rights, Terms & Policies


Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.

If you have a complaint about the service you received please contact us.

Post: Resolutions Department (Complaints), HB Insulations (Notts) Ltd. Unit 3, Falcon Court, Manners Industrial Estate, Ilkeston, Derby. DE7 8EF

Email: [email protected]

Phone: +44 (0) 115 944 0244 (we may record and monitor calls).

If your complaint cannot be resolved straightaway, we will acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents.

Cookie Policy


HOW WE USE COOKIES

Whenever our websites or mobile sites are used, information may be collected through the use of cookies and similar technologies.

The use of cookies as described in this Cookie Policy is agreed when using our website.

WHAT ARE ‘COOKIES’?

Cookies are small text files which are downloaded to a computer or mobile device when a website or application is visited. The web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise the user and remember things like personalised details or user preferences.

Cookies are very useful and do lots of different jobs which help to make the experience on websites as smooth as possible. For example, they let the user move between web pages efficiently, remembering preferences and generally improving the experience (see below for more examples). They can also help to ensure that the properties displayed are more relevant to the needs and criteria of the user.

Cookies are referred to as session or persistent, depending on how long they are used:

Session cookies only last for the online session and disappear from a computer or device when the browser is closed.

Persistent cookies stay on a computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time the site where the cookie was generated is visited.

THE COOKIES USED BY US

When our Digital Channels are used, the following 4 categories of cookies may be set on the user’s device:

1. ‘STRICTLY NECESSARY’ COOKIES

These cookies are essential in helping movement around our websites and use their features, such as accessing secure areas of the website. Without these cookies, certain services may not be provided. These cookies do not gather information that could be used for marketing and do not recall browser history on the internet.

Some examples of these essential cookies include:

Remembering previous actions (such as text entered in a registration form) when navigating back to a page in the same session. Identifying the user as being signed into DirectPhysio4U.co.uk and keeping the user logged in throughout the visit.

2. FUNCTIONAL COOKIES

These cookies allow websites and applications to remember choices made (such as the user name, language or location) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we cannot identify the user. They do not gather any information about u or remembering where the user has been on the internet.

We use these types of cookies to improve experience on our Digital Channels. Some examples of how this is done are:

  • Remembering if we've already asked the user to complete a survey or if one has been completed, to prevent duplication.
  • Remembering if the user has been to the site before so that messages intended for first-time users are not displayed.
  • Remembering when a product or article has been rated to prevent duplication during a visit.
  • Supporting social media components, like Facebook or Twitter (where a website uses a plugin from these third party platforms, for example).
  • A list of the functional cookies used by us can be obtained from [email protected]

HOW TO CONTROL COOKIES

We do not use cookies to collect personally identifiable information. These cookies are set to improve the experience on our websites and to enable users to benefit from specific features and to set preferences.

However, there are various ways that these can be controlled and managed which are discussed in more detail below. Please note any settings that are changed will not just affect our cookies. These changes will apply to all websites visited (unless it is chosen to block cookies from particular sites).

MANAGING COOKIES IN A BROWSER

Most modern browsers will allow the user to:

  • See the cookies the user has and allow them to be deleted on an individual basis
  • Block third party cookies
  • Block cookies from particular sites
  • Block all cookies from being set
  • Delete all cookies when you close your browser
  • The user should be aware that any preferences will be lost if cookies are deleted, including where the user has opted out from cookies, as this requires an opt-out cookie to be set. Blocking cookies completely will mean that many websites will not work properly and some functionality on these websites will be compromised. For this reason we do not recommend turning cookies off when using our website.

To find out more about how cookies can be managed, follow the links below to the “Help” sections for each of the major browsers:

  • Internet Explorer: http://support.microsoft.com/kb/196955
  • Firefox: http://support.mozilla.org/en-US/kb/Cookies
  • Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
  • Opera: http://www.opera.com/browser/tutorials/security/privacy
  • Safari: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
  • Safari iOS: http://support.apple.com/kb/HT1677
  • Android: http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022
  • Blackberry: http://docs.blackberry.com/en/smartphone_users/deliverables/32004/Turn_off_cookies
  • Windows Phone: http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx

MANAGING ANALYTICS COOKIES

Please note that this will go to the relevant third party’s website and generate a “no thanks” cookie, which will stop any further cookies being set by those third parties.

Once again, please note that by not allowing analytics cookies, we are unable to learn what the user likes or dislikes like about our website and thus the user experience cannot be enhanced or improved.

Google Analytics: http://tools.google.com/dlpage/gaoptout